Join our team

Overview

Are you an organised and proactive individual with excellent interpersonal skills? Do you want to play a key role in supporting lifesaving work? Join Hampshire and Isle of Wight Air Ambulance (HIOWAA) as a Business Support Team Administrator and contribute to a Charity that makes a difference every day.

About the Role:

As part of our Business Support Team, your role will be to support our Engagement and Volunteering teams with administration essential to the smooth running of our events. This is a varied and rewarding role where your skills will directly support the Charity’s fundraising. You will work from the Charity’s office full time, with scope after probation to occasionally do a limited amount of work from home.

Key Responsibilities

• Providing outstanding customer service by welcoming visitors and answering telephone and email enquiries.
• Populating the events and volunteer database (Volunteero) and coordinate volunteer participation through the platform.
• Liaising with the Equipment Officer and Engagement Team to plan and book equipment and vehicles for events.
• Supporting our Events Fundraiser to distribute materials and merchandise to event participants.
• Managing and coordinating timely distribution of collection pots and other fundraising materials for supporters.
• Assemble fundraising packs for the Engagement Team to use during campaigns and events.
• Participate actively in Health & Safety procedures and Major Incident Response (MIR) training to support operational readiness.
• Handle general administrative duties, including mail processing, procurement, and ensuring smooth day-to-day office operations.
• Assisting our Data Department in managing data integrity, ensuring data is consistent throughout the database and correct for its users.

What We’re Looking For:

• At least 2 years’ experience in a similar role.
• Strong interpersonal and communication skills to confidently liaise with callers, visitors and supporters.
• Excellent organisational , planning and time management skills – happy to juggle multiple, concurrent tasks.
• Working experience and proficiency in Microsoft Office applications (Outlook, Word, PowerPoint) with excellent Excel skills, preferably power query experience.
• Experience of using a CRM preferably a Charity CRM, knowledge of Donorfy or Volunteero would be advantageous.
• Strong attention to detail is essential, especially with data entry.
• Experience in importing data from payment and direct debit providers.
• An understanding in the basics of gift aid is desirable.
• A flexible approach and willingness to take part in training.
• Ability to work independently and collaboratively.
• Passion for supporting the voluntary sector.

Why Join Us?

HIOWAA offers a supportive environment where your work directly supports our lifesaving missions. You’ll have opportunities for professional development and the chance to be part of a passionate team committed to making a difference.

We also offer 5 weeks holiday per year (plus Bank holidays), Employers Pension Contribution of 5% , 2 weeks sick pay (after probation), on-site parking and eligible to apply for the Blue Light Discount Scheme.

How to Apply:

Please send your CV and a covering letter outlining how you meet the key requirements to [email protected].

Closing Date: 9am, 31^st March 2025

Interview Date: Friday, 4^th April 2025

HIOWAA Recruitment – EO Monitoring Form

The Charity is committed to promoting diversity, inclusion and equal opportunity for all and we welcome applications from all individuals who meet our essential criteria. We ask applicants to download, complete and submit the Equal Opportunities Monitoring Form (link here) with their CV. This will be used to help us monitor the impact and success of our recruitment practice. Completing this form is optional. Any data provided will only be used by HR for statistical purposes and not shared with the recruiting manager.

 Be part of something extraordinary. Apply today and help save lives.

Overview:

We are looking for a Face-to-Face Fundraiser with excellent communication and people skills to join our team raising vital funds for Hampshire and the Isle of Wight Air Ambulance. The successful candidate will have the opportunity to work close to home, receive fantastic pay and commission, and be offered benefits for employed positions.

Responsibilities:

• Work in the local area asking the public for a small regular monthly donation to support the Hampshire and Isle of Wight Air Ambulance.
• Build rapport quickly with people and represent the charity as a brand ambassador.
• Receive full training and ongoing management support, as well as regular visits to the airbase and updates from the charity team and paramedics.

Qualifications:

• Excellent communication skills
• Friendly, polite, and positive with the ability to build rapport quickly with people.
• Enjoys working out in the field or onsite in the local area rather than being stuck behind a desk in an office.
• Would suit door-to-door sales professionals from utilities and other sales backgrounds, or any other applicants with face-to-face people skills.

Opportunities:

• Permanent, employed, self-employed, full-time, or part-time.
• Venue and door-to-door.
• Employed, basic, full-time salary of between £20,600 – £31,200 plus commission and with a pension and 28 days holiday.
  Self-employed positions are available and are paid weekly.
• Earning incentives throughout the year.

Our Company:

• Market-leading fundraising company established for over 35 years.
• Ethical values with real career prospects and a solid team of over 200 people.
• Supportive management and training.

How to Apply:

Call our recruitment partners on 0330 223 3464 or email your CV to [email protected] or apply online.

All levels of experience are considered, and full training is provided.