Patient & Family Support
The Hampshire and Isle of Wight Air Ambulance Aftercare Team is made up of experienced paramedics and nurses, here to support you and your family beyond the point of serious injury or illness.
To get in touch with the Aftercare Team, please email [email protected] or call 023 8120 1443.
How we can help
Supporting Patients and Families:
We know that our patients can be left navigating significant physical and emotional challenges and the Aftercare Team are here to support you. It’s very common for people to experience memory loss around the time of their incident. For some, these gaps in memory can be distressing; we can help by explaining the treatment you were given by the air ambulance team before you reached hospital. We can provide a consistent point of support to families whose relatives are in hospital.
We can help you to access support as part of your ongoing recovery and rehabilitation from local and national organisations with expertise in cases like yours.
Sadly, some air ambulance patients do not survive. Where patients have died, we provide care and support to their loved ones by answering the unresolved questions arising from sudden loss.
Bystanders and other services:
We recognise that bystanders and personnel from other emergency services can also be significantly affected by traumatic incidents and can benefit from a greater understanding of what happened. If you have any questions relating to an incident attended by the air ambulance, please get in touch.
Meet The Team
Nikki has worked as a nurse at University Hospital Southampton NHS Foundation Trust since 1995. She has gained valuable experience in many areas, spending the majority of her nursing career in the Emergency Department. Nikki’s time is split between working at UHS as a Clinical Site Manager and her role as Aftercare Manager.
Tom has worked with Hampshire and Isle of Wight Air Ambulance since 2015 and is a Specialist Paramedic in Critical Care. His time will be split between responding to patients on our aircraft or Emergency Response Vehicles, and his role as an Aftercare Manager.
Nicola has worked with Hampshire and Isle of Wight Air Ambulance since 2010 as a HEMS Paramedic. Her time will be split between responding to patients on our aircraft or Emergency Response Vehicles, and her role as an Aftercare Manager.
“I have no memories of when I was injured and much of what happened to me was totally unknown. To be able to speak with the Aftercare team and then meet with the paramedic who saved my life was amazing. They answered all my questions and gave me a really good understanding of everything that happened to me on the day. It has helped me process what happened and has given me a huge appreciation for everything Hampshire and Isle of Wight Air Ambulance did for me when saving my life.”