Flight For Life Lottery

Playing our weekly Flight For Life Lottery for just £1 a week gives you a chance to win £500, as well as helping to keep your Air Ambulance flying with a draw taking place every Friday.

It‘s the easiest and most sustainable way that you can support us!

The Charity Weekly Lottery Terms and Conditions

 

  1. These Terms and Conditions are the rules of the Hampshire and Isle of Wight Air Ambulance (herein known as the “Charity” Lottery Draw. By joining and playing the draw, the entrant is bound by these rules.  You may not accept all or any part of these rules, and your participation in the draw will be cancelled if you reject any or part of the following.
  2. The Charity runs a lottery on behalf of the Charity with the sole beneficiary after prizes and expenses being the Charity. The lottery is licensed and regulated by the Gambling Commission under the Gambling Act 2005; Licence No. 000-004845-N-306385-003 in accordance with the Gambling Act 2005 and for this purpose is defined as a “Society Lottery”.
  3. The Charity wishes to conduct its lottery in a fair and socially responsible way, and to endorse responsible gambling. We will review the terms and conditions six monthly as well as updating them as required by law from time to time.
  4. The responsible person is Alex Lochrane who may be contacted at the address at the end of this document. The responsible person is not eligible to play the ‘Charity Lottery”.
  5. Each Chance in the lottery cost £1, and only all participants who have paid the subscription before the commencement of the draw will be eligible and have equal chance to win a prize.
  6. To promote responsible gambling, we will only allow any individual to purchase up to 20 chances per week.
  7. To enter the draw, you must be aged 16 years of age or over. It is an offence for anyone under the age of 16 years to participate in a lottery. The Charity will, where appropriate, carry out checks to verify this requirement, if necessary including seeking confirmation from relevant agencies that can provide such information.
  8. Should a prize winner be found to be under the age of 16 we will refund their money and withhold the prize, additionally the charity reserves the right to reclaim any prizes issued in error.
  9. The Prize fund will be 30% of total proceeds up to a maximum of £1500 per week.
  10. The draw will be made by a random number generator every Friday and will be witnessed by two people. The winning numbers will be published on the charity website www.hiowaa.org no later than 5 working days after the draw has taken place. To request a list of winners please contact the responsible person named at the end of this document.
  11. Winners will receive their prizes by cheque or bank transfer no later than ten working days after the draw has taken place, addressed to the details of the player held by the lottery on the day of the draw. Winners do not have to make a claim and all prizes will be paid automatically. All winners will be notified by post.
  12. All participants in the draw are responsible for providing the charity with up to date contact details. The charity will not be liable for any loss incurred by the entrant caused by the failure of the entrant to inform the charity of any changes or errors to their details.
  13. The Charity reserves the right to postpone any lottery draw for a period of no longer than 14 days; in the event of an emergency. Details of any postponement will appear on the charity website.
  14. Any uncashed or unclaimed prizes will be deemed as a donation to the Charity after the period of six months.
  15. New members will be sent a welcome letter advising them of their randomly selected draw number(s) and a personal membership number. This communication will also include if relevant details of the Direct Debit guarantee and any other relevant information to be able to satisfy legislation.
  16. Payments can be made by direct debit or advance cheque. We do not accept cash as payment for lottery chances. If we receive any cash by mistake we must:
  • Inform the customer that we do not accept cash
  • Return the cash to the customer by special delivery
  • Record the date received and date returned.
  1. The Charity will comply with all Data Protection Act requirements to protect your personal data. Any individual has the right to request information held about them. To gain access to this information, please contact the responsible person for the lottery at the end of this document.
  2. The Charity cannot accept liability for the loss of, delays in or theft of any communication sent by post, email or fax; nor for any delays in the banking system.
  3. Membership may be cancelled at any time, although those received after 12:00 hours on a Thursday may not be actioned until after the weekly draw. To cancel please contact the lottery on 023 8005 7722 or email us on lottery@hiowaa.org If members cancel, any refund of advanced payments will be at the discretion of the responsible person. Refunds will be made within 10 working days of the request being accepted.
  4. All monies received as advanced payments will be held in a ring fenced bank account prior to each draw being made, and will not be applied to any other use than that of funding entries into the draw prior to the draw. In the event of the society becoming insolvent no guarantee is implied or given that refunds will be made. This covers the ‘Basic’ Risk rating as identified by the Gambling Commission. Further information can be found here. 
  5. We reserve the right not to accept an application, or to cancel an existing subscription without giving reason and at our absolute discretion.
  6. Members wishing to self-exclude can do so by contacting the Lottery Office, but will not be able to re-join the lottery for a period of 6 months from the date of self-exclusion. Further details and a self-exclusion request form can be found on www.hiowaa.org.
  7. Complaints and Disputes Procedure

 In the event that a customer has encountered a problem or has a concern to raise in respect of the lottery, then the charity advises the customer to contact the office on 023 8005 7722 or by post to:

Hampshire and Isle of Wight Air Ambulance
22 Oriana Way
Southampton
Hampshire
SO16 0YU

 

Telephone Complaint: Stage 1

The Charity will ensure all complaints are recorded and documented. At the point of which a complaint is received we will take the following information:

  • Your name
  • Telephone number
  • email address
  • Postal address
  • The date, nature and a brief outline of the complaint.

The complaint receiver will explain that your complaint or concerns will be passed onto the responsible person or other suitably appointed person, for their urgent attention and that they will contact you personally to investigate the complaint or dispute.

Contact will normally be made within 24 working hours. The Charity will take time to listen to you and take a more detailed description of the complaint or dispute. We will attempt to deal with your problem or concern over the telephone where possible. If this is not possible, the responsible person or other suitable appointed will explain to you what investigations and actions will take place relating to their concerns and that we will formally respond to you with the outcome and actions taken within 10 working days of the problem or concern being raised.

You will be asked if they you happy with what is suggested and also that you understand the procedure. If necessary, the responsible person or other suitably appointed person will assure you that your personal details will not be revealed –this is sometimes necessary if a complaint is received about a member of the canvassing or fundraising teams.

Once the responsible person or other suitable appointed has established the facts concerning the complaint or dispute you will be contacted and informed of the results of the enquiry and what actions have been taken.

All complaints are logged on the complaints log sheet, detailing the individual’s contact details, details of the administrator that has dealt with the complaint, the nature of the complaint and what steps were taken to resolve the complaint.

Written Complaint: Stage 1

Written complaints should include the following information:

  • Nature of the complaint
  • Date that the incident happened
  • People you have previously contacted
  • What you would like us to do to put things right

We will issue a written acknowledgement of the complaint within 48 hours of receipt.

All details will be entered onto our internal complaints log at this point.

From the date of acknowledgement, we will aim to complete our enquiries and resolve the complaint to your satisfaction within 10 working days. During this time, we will complete our investigations and respond formally in writing to you giving details of the outcomes to our investigation.

All complaints are logged on the complaints log sheet, detailing the individual’s contact details, details of the administrator that has dealt with the complaint, the nature of the complaint and what steps were taken to resolve the complaint.

All Complaints Stage 2

If after Stage 1 you feel that our outcomes and resolutions have not reasonably met your expectations, we request that you put your complaint in writing to:

Alex Lochrane
Hampshire and Isle of Wight Air Ambulance
22 Oriana Way
Southampton
Hampshire
SO16 0YU

We will acknowledge receipt within 48 hours and log all details onto the Complaints Log.

The complaint and outcomes will then be further reviewed and a formal response will be made in writing within 10 working days of acknowledgement.

All Complaints Stage 3

If after Stage 2 you still feel that our outcomes and resolutions have not reasonably met your expectations, we request that you forward your complaint in writing to:

The Chief Executive
Hampshire and Isle of Wight Air Ambulance
22 Oriana Way
Southampton
Hampshire
SO16 0YU

We will acknowledge receipt within 48 hours and log all details onto the Complaints Log.

The complaint and outcomes will then be further reviewed and a formal response will be made in writing within 10 working days of acknowledgement.

 

All Complaints Stage 4

If after Stage 3 you feel that our outcomes and resolutions have still not reasonably met your expectations, we request that you forward your complaint in writing to:

The Board of Trustees
Hampshire and Isle of Wight Air Ambulance
22 Oriana Way
Southampton
Hampshire
SO16 0YU

We will acknowledge receipt within 48 hours and log all details onto the Complaints Log.

The complaint and outcomes will then be further reviewed and a final formal response will be made in writing within 28 working days of acknowledgement.

 

All Complaints Stage 5

In the event that after stage 4 a written complaint cannot be resolved by the lottery team or representatives of Hampshire and Isle of Wight Air Ambulance; Hampshire and Isle of Wight Air Ambulance will provide free third party arbitration via IBAS.

Independent Betting and Adjudication Service
PO Box 62639
London
EC3P 3AS 

Telephone: 020 7347 5883

Fax: 202 7347 5882

Email: adjudication@ibas-uk.co.uk

A copy of this complaints procedure is available to all customers on request. Any complaints or disputes that are not resolved by this complaints procedure are referred to the Independent Betting and Adjudication Service.

The complaints log sheets and written complaints will be kept on file for 3 years.

  1. The Charity is a member of The Lotteries Council. This organisation makes a financial contribution on behalf of their members to the Responsible Gambling Trust a charity that carries out research into problem gambling and the treatment of problem gambling. If you are gambling more than you want to or are concerned that an individual may be a problem gambler, advice is available at www.gamcare.org.uk or contact the national telephone helpline free on 0808 8020 133 from 8am to midnight seven days a week.
  2. The Charity reserves the right to make changes to these rules and will publish any changes 28 days in advance on the charity website, as required by law.

The Responsible Person:

Alex Lochrane
Hampshire and Isle of Wight Air Ambulance
22 Oriana Way
Southampton
Hampshire
SO16 0YU

Telephone 023 8005 7722

Registered Charity No. 1106234

Gambling Commission License Number, 000-004845-N-306385-009

The Charity Weekly Lottery Policies

Introduction

The Charity is committed to ensuring that the lottery is operated in a secure, fair and socially responsible way and to endorsing responsible gambling amongst its members.

 The Gambling Commission regulates gambling in the public interest.

The regulatory framework introduced by the Gambling Act 2005 is based on three licensing objectives:

 Preventing gambling from being a source of crime and disorder.

 When an individual joins the lottery we will check that:

  • The individual is aged 16 or over.
  • The individual is resident in the UK.
  • The Charity retains the right to cancel any membership should they suspect criminal activity.
  • The Charity may limit the maximum number of entries to £20 per person per week.
  • The Charity will ensure their staff are trained to detect and also how to report potential money laundering threats. They are all issued with Proceeds of Crime Act 2002 leaflet and examples of money laundering.

Ensuring that gambling is conducted in a fair and open way.

The Charity will ensure that:

  • Players have access to clear information on matters such as the rules of the lottery, the prizes that are available and the chances of winning are equal to all participants.
  • The rules are fair.
  • Any advertising and promotional material is clear and not misleading.
  • The results are made public.

Protecting children and other vulnerable persons from being harmed or exploited by gambling.

The Charity will use its best endeavours to address the following issues:

Age Verification Policy

 It is an offence for persons under the age of 16 to play the lottery.

The Charity will ensure our staff are trained to be aware of their responsibilities for preventing underage gambling and for returning stakes and not paying prizes to underage customers. Where lottery tickets are sold face to face, if it appears that the potential customer might be underage, our staff ask for proof of identity, establishing that the person is aged 16 and over before selling the lottery ticket to them.

Examples of acceptable identification for age verification purposes include:

  • Passport
  • Driving Licence
  • Official Student Card

Protecting vulnerable persons

 The Charity will ensure its staff are trained to detect vulnerability in potential customers and politely decline offers of support from such individuals. People particularly at risk include the elderly, mentally disabled and those under the influence of drugs or alcohol.

Gambling Limits

The Charity may impose limits on the value of entries into a lottery that can be purchased by an individual to £20per week.

If our staff have a concern that a customer’s behaviour (signified for example by a sharp increase in their expenditure on lottery tickets or chances) may indicate problem gambling, they will be trained to report the matter to the responsible person or other suitably appointed person for the lottery The customer will be called to discuss the matter, including the help that is available for problem gamblers.

In severe cases, consideration may be given to barring the customer from participating in the lottery.

Self-Exclusion

The Charity will take all reasonable steps to refuse service or to otherwise prevent an individual who has entered a self-exclusion agreement from participating in gambling.

A customer who has made contact to request self-exclusion will be refused service and prevented from gambling with any lottery administered by The Charity.

A request for self-exclusion will be available with immediate effect and with no “cooling off” period.

During this period we will take all reasonable steps to ensure that the individual does not try and play any lotteries administered by The Charity and to prevent any marketing material being sent to them.

We will remove name and details of a self-excluded person from any marketing databases and otherwise flag them as an individual to whom marketing material must not be sent within two days of having received the completed self-exclusion notification.

An individual when requesting self-exclusion will be informed as to what self-exclusion is and will be provided information on gambling support agencies.

The main being: www.gamcare.org.uk or telephone 0808 8020 133

The individual’s lottery account will be closed. Any balances outstanding on that account will be refunded. Where an individual has paid by cheque, the amount from the last draw they were entered into, to the end date of their subscription will be refunded by cheque within 10 working days. Where an individual pays by Standing Order, they will have to contact their bank directly to cancel the Standing Order and we will refund them by cheque each month until such time as the instruction has been cancelled. Where the individual pays by Direct Debit we will cancel the Direct Debit and refund any unused credit on the ticket(s).

During the period of self-exclusion, they will not be entered into any charity lottery draw promoted by The Charity, even if the individual has failed to cancel their Instruction.

After the self-exclusion period ends, if the individual wishes to recommence participating in any of the lotteries promoted by us, he she must request in writing that they wish to be removed from the self-exclusion register. Once we receive this letter the individual will be given one day to cool off before being given the opportunity to recommence participation in the lottery.

The individual must be the one to take positive action to gamble again and no contact will be made by the charity until contact has been made by that individual.

Complaints and Disputes Procedure

 In the event that a customer has encountered a problem or has a concern to raise in respect of the lottery, then the charity advises the customer to contact the office on 023 8005 7722 or by post to:

Hampshire and Isle of Wight Air Ambulance
22 Oriana Way
Southampton
SO16 OYU

Telephone Complaint: Stage 1

The Charity will ensure all complaints are recorded and documented. At the point of which a complaint is received we will take the following information:

  • Your name
  • Telephone number
  • email address
  • Postal address
  • The date, nature and a brief outline of the complaint.

The complaint receiver will explain that your complaint or concerns will be passed onto the responsible person or other suitably appointed person, for their urgent attention and that they will contact you personally to investigate the complaint or dispute.

Contact will normally be made within 24 working hours. The Charity will take time to listen to you and take a more detailed description of the complaint or dispute. We will attempt to deal with your problem or concern over the telephone where possible. If this is not possible, the responsible person or other suitable appointed will explain to you what investigations and actions will take place relating to their concerns and that we will formally respond to you with the outcome and actions taken within 10 working days of the problem or concern being raised.

You will be asked if they you happy with what is suggested and also that you understand the procedure. If necessary, the responsible person or other suitably appointed person will assure you that your personal details will not be revealed –this is sometimes necessary if a complaint is received about a member of the canvassing or fundraising teams.

Once the responsible person or other suitable appointed has established the facts concerning the complaint or dispute you will be contacted and informed of the results of the enquiry and what actions have been taken.

All complaints are logged on the complaints log sheet, detailing the individual’s contact details, details of the administrator that has dealt with the complaint, the nature of the complaint and what steps were taken to resolve the complaint.

Written Complaint: Stage 1

Written complaints should include the following information:

  • Nature of the complaint
  • Date that the incident happened
  • People you have previously contacted
  • What you would like us to do to put things right

We will issue a written acknowledgement of the complaint within 48 hours of receipt.

All details will be entered onto our internal complaints log at this point.

From the date of acknowledgement, we will aim to complete our enquiries and resolve the complaint to your satisfaction within 10 working days. During this time, we will complete our investigations and respond formally in writing to you giving details of the outcomes to our investigation.

All complaints are logged on the complaints log sheet, detailing the individual’s contact details, details of the administrator that has dealt with the complaint, the nature of the complaint and what steps were taken to resolve the complaint.

All Complaints Stage 2

If after Stage 1 you feel that our outcomes and resolutions have not reasonably met your expectations, we request that you put your complaint in writing to:

Alex Lochrane
Hampshire and Isle of Wight Air Ambulance
22 Oriana Way
Southampton
SP16 OYU

We will acknowledge receipt within 48 hours and log all details onto the Complaints Log.

The complaint and outcomes will then be further reviewed and a formal response will be made in writing within 10 working days of acknowledgement.

All Complaints Stage 3

If after Stage 2 you still feel that our outcomes and resolutions have not reasonably met your expectations, we request that you forward your complaint in writing to:

The Chief Executive
Hampshire and Isle of Wight Air Ambulance
22 Oriana Way
Southampton
SO16 OYU

We will acknowledge receipt within 48 hours and log all details onto the Complaints Log.

The complaint and outcomes will then be further reviewed and a formal response will be made in writing within 10 working days of acknowledgement.

All Complaints Stage 4

 If after Stage 3 you feel that our outcomes and resolutions have still not reasonably met your expectations, we request that you forward your complaint in writing to:

The Board of Trustees
Hampshire and Isle of Wight Air Ambulance
22 Oriana Way
Southampton
SO16 OYU

We will acknowledge receipt within 48 hours and log all details onto the Complaints Log.

The complaint and outcomes will then be further reviewed and a final formal response will be made in writing within 28 working days of acknowledgement.

All Complaints Stage 5

In the event that after stage 4 a written complaint cannot be resolved by the lottery team or representatives of Hampshire and Isle of Wight Air Ambulance; Hampshire and Isle of Wight Air Ambulance will provide free third party arbitration via IBAS.

Independent Betting and Adjudication Service
PO Box 62639
London
EC3P 3AS
Telephone: 020 7347 5883
Fax: 202 7347 5882

Email: adjudication@ibas-uk.co.uk

A copy of this complaints procedure is available to all customers on request. Any complaints or disputes that are not resolved by this complaints procedure are referred to The Independent Betting and Adjudication Service.

The complaints log sheets and written complaints will be kept on file for 3 years.

The Charity Responsible Gambling Guide

Website: www.gamblingcommission.gov.uk.

Our Commitment Towards Responsible Gambling: The Charity is committed to ensure that information about how to gamble responsibly and how to access information and help in respect of problem gambling is readily available to all.

Keeping Your Gambling Under Control:

The majority of people do gamble responsibly and gambling in moderation is okay, but it may help you to keep your gambling under control by:

  • Remembering that you are taking part for fun and not as a means of investing your money;
  • Setting strict limits on how much time and money you’re going to spend, before playing;
  • Quitting while you’re ahead;
  • Only gambling with money that you can afford to lose;
  • Not spending more money on gambling in the hope that you will win back any money that you’ve already lost;
  • Keeping up other interests and hobbies and not letting gambling take over your life;
  • Not gambling in order to escape from stress or boredom.

How To Identify That Gambling Is Becoming A Problem:

For some people however, gambling can become a problem. If you are concerned about the amount you are gambling and feel it is taking over your life, and then asking yourself the following questions may help you assess whether or not gambling is becoming a problem:

  • Have others ever criticised your gambling?
  • Have you lied to cover up the amount you have gambled or the time you have spent doing it?
  • Do arguments, frustrations or disappointments make you want to gamble?
  • Do you gamble alone for long periods?
  • Do you stay away from work or college to gamble?
  • Do you gamble to escape from a boring or unhappy life?
  • Are you reluctant to spend ‘gambling money’ on anything else?
  • Have you lost interest in your family, friends or pastimes due to gambling?
  • After losing, do you feel you must try to win back your losses as soon as possible?
  • When gambling and you run out of money, do you feel lost, in despair and need to gamble again as soon as possible?
  • Do you gamble until your last penny is gone?
  • Have you lied, stolen or borrowed just to get money to gamble or to pay gambling debts?
  • Do you feel depressed or even suicidal because of your gambling?
  • If ‘yes’ is the answer to some of these questions, then it is likely that a gambling problem exists.
  • You may also wish to consider whether a friend or relative might have a gambling problem?

How To Get More Information And Help About Problem Gambling:

For friendly and helpful advice from trained counsellors, call GamCare Speak to an advisor on Freephone 0808 8020 133.

The helpline operates between 8am and midnight, 7 days a week, 365 days a year – and calls outside of these hours will be taken by a recorded message service. Sometimes just telling someone about your problem can be a relief – and it is the first step towards dealing with your problem.

You can also visit the GamCare website at www.gamcare.org.uk, for more information and advice.

The Charity Lotteries Self Exclusion Form

 Self-exclusion procedures should require individuals to take positive action in order to self-exclude.

This can be a signature on a self-exclusion form which is available on our website or from The Charity on request.

Promoter and Responsible person:

Alex Lochrane
Hampshire and Isle of Wight Air Ambulance
22 Oriana Way
Southampton
SO16 OYU

Registered Charity No. 1106234

Be the first to get the latest news from HIOWAA!