Vacancy – Director of Operations
Director of Operations
This new and exciting role has been created because of a very successful – and unique – operational collaboration between two of the most dynamic Air Ambulance Charities in the UK: The Thames Valley (TVAA) and Hampshire & Isle of Wight Air Ambulances (HIOWAA). The development opportunities that have been created through this partnership, along with the pace of change being created in the wider NHS have, however, demonstrated that each charity now needs its own head of operations. Both charities have a long and successful history of cooperation and, operationally, they will continue to work very closely together. Both their aircraft and operating patterns are the same and both services will continue to work closely with the NHS South Central Ambulance Service. HIOWAA’s development plan has, however, identified the opportunity to forge closer operating ties with our regional Major Trauma Centre in Southampton, and this now requires a dedicated, and seasoned, operations leader to work very closely with all stakeholders, Trustees and the CEO to drive this plan through to success.
Remuneration – Excellent
Location – Southampton
Reporting directly to the CEO, the Director of Operations will act as a member of the charity’s Senior Management Team, alongside the Director of Charity Ops and Company Secretary, and Directors of Finance and Income Generation. A key priority for the post holder will be to strike a careful balance between the potentially competing responsibilities of delivering day to day Helicopter Emergency Medical Service and Air Ambulance operations, and responsibility for the development and implementation of a new clinical operating model. This new model will be developed in close collaboration with University Hospital Southampton and the Director of Operations will have close equivalence to the UHS Divisional Clinical Director for Emergency Medicine. In this exciting and challenging role, you will be striving continually to deliver exceptional pre-hospital emergency care to the communities of Hampshire and the Isle of Wight, whilst helping to shape future operational strategy for HIOWAA; in short, to ensure that “best practice” is delivered, refined and sustained at all times.
Responsibilities will include:
- Advising the CEO and Trustees on all operational matters.
- Developing the clinical operations annual budgets for review and approval by the CEO and Trustees.
- Liaison with the helicopter service provider (Babcock) to ensure that day-to-day activities are delivered in accordance with the Contract for Services, Sharing Agreement and Concept of Operations.
- Close liaison with HIOWAA project manager and University Hospital Southampton (UHS) to design and then deliver the embryonic clinical operations leadership structure, to be followed by oversight of its operational development.
- Liaison with the South Central Ambulance Service (SCAS) to ensure that day-to-day activities are delivered in accordance with Service Level Agreements and Standard Operating Procedures, both during and beyond the transition to the new clinical operating model.
- Addressing any operational issues with TVAA, Babcock, UHS, the IoW NHS Trust, SCAS and other charities, and escalating as appropriate.
- Analysis and production of data to support performance monitoring, data analysis and decision making. This will include the identification and negotiation of new data sharing opportunities and agreements where appropriate.
- Identifying and coordinating the development of business cases for new services and equipment.
- Liaison with UHS, SCAS, Clinical Governance Leads and other training coordinators to ensure that Critical Care Paramedic and PHEM Doctor education, training and development are progressing satisfactorily and are properly coordinated.
- Liaising with hospitals to ensure that landing sites and patient receiving facilities remain sufficient for air ambulance operations.
- Attendance and reporting at all essential operations meetings.
Potential candidates for this unique opportunity, will be successful operations professionals, with current, or very recent senior-level management experience within either the NHS, emergency services, aircraft/helicopter or airports, but we are equally interested in the profiles of operations professionals who are seized by taking on an exciting new challenge in a different sector.
This role may also suit a currently-employed NHS manager, wishing to arrange a secondment. In the case of a secondment, HIOWAA would be looking for a duration of 3 years.
The strongest candidates for this role will demonstrate a well-developed understanding of the context of public and charitable sector organisations and the ability to engage and influence a diverse community to deliver the strategic goals. You will have experience in a leadership role, involving the negotiation of contracts as well as the management of people, systems, policies and procedures.
Willing and able to get stuck in and deliver results at tactical, operational and strategic levels, you will be a flexible individual who is comfortable dealing with employees and external partners at all levels. Very strong interpersonal and diplomatic skills, impeccable integrity, and a finely-tuned sense of judgement are essential in a role that will manage complex stakeholder relationships to achieve results by influence rather than authority. You will also be a strategic and creative thinker able to articulate and deliver the vision and drive needed to always keep the operations relevant and forward thinking.
If you are interested to hear more, please feel free to call our retained consultant – Simon Bell at Grays Search and Selection on 07766 714 951. The closing date for applications will be 16th October.