Complaints Procedure

What to do if you have a complaint

If you wish to make a complaint about Hampshire and Isle of Wight Air Ambulance there are a number of ways you can do this:

by telephone;
02380 333377

in writing;
Sherie Williams Ellen
Charity Manager
Hampshire and Isle of Wight Air Ambulance
22 Oriana Way,
Nursling,
Southampton,
SO16 0YU

by email to;
sherie@hiowaa.org

by fax;
02380 333377

Hampshire and Isle of Wight Air Ambulance aims to:

  • Treat all complaints seriously
  • Resolve complaints promptly
  • Ensure that complainants are treated with respect
  • Ensure that complaints are treated in confidence
  • Learn from complaints and take action to improve our service.

What happens next?

If you contact us by telephone, we will try to resolve your complaint there and then. Similarly, if you contact us by email or in writing we will always acknowledge your complaint within 7 days, and do everything we can to resolve it within 14 days. If this is not possible, we will explain why and give a new deadline.

What if you are not happy with our response?

If you are not happy with our response, you can get back in touch with us by writing to The Chief Executive at the above address. Your complaint will be reviewed, and the charity’s response will be in writing within 14 days.

If you remain unhappy with Hampshire and Isle of Wight Air Ambulances’ response to your complaint, you may contact the Fundraising Regulator. They will investigate your complaint and/or the way it has been handled:

Fundraising Regulator
2nd Floor
CAN Mezzanine Building
49-51 East Road
London N1 6AH

 

T: 0300 999 3407
E: enquiries@fundraisingregulator.org.uk

www.fundraisingregulator.org.uk

 

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